Resume
Skills Summary
9 years experience providing technical support. 5 years experience in programming applications and Windows Server management. 3 years experience in Linux networking, virtual machine management and deployment.
Job Requirements
Position: IT Administration / Support / Programming / Technician / Website Development
Pay: $1,600/mo minimum for part-time work.
Location: <40 minutes from Chattanooga, TN
Experience
RoushTech.net (Self Employed) - (2008 - Present)
Details >
Job Description:
Any computer based side work.
- Provides CRM/Website Hosting on a Linux VPS with automatic billing.
- Residential technical support.
- IT based solution consulting.
- Various website development (PHP/ASP.NET)
Syndeo Communications - Assistant Tech / Programmer (Feburary 2010 - Present)
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Job Description:
Assistant Tech providing support for Windows Server based networks and a variety of network types. Syndeo Communications is an IT outsourcing company that manages IT for many companies.
- Configure Windows Servers (DC, DHCP, Exchange).
- Deploy and manage a wide variety of network equipment (Firewalls, Routers, Managed Switches, VLANs, VPNs).
- Provide technical support for multiple companies and OSes (Windows, OSX, Linux).
- Provide advanced support for VOIP (Asterisk based) systems.
- Develop various software tools (data import/export programs).
Certified Financial Protection Group - Programmer / IT Support (Feburary 2010 - June 2010)
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Reason for leaving: Relocation
Job Description:
Deploy SugarCRM, provide any modifications needed, work with other programmers on staff on integrating projects and general network administration.
- Deployed SugarCRM in a few hours right up to their configuration needs with users rolled out on it same day.
- Added queueing system for SugarCRM for web to lead system.
- Wrote reports from the ground up for their marketing department.
- Custom workflow management.
- Worked with other developers on adding CRM to ASP.NET custom backend processing system.
- Linux server security hardening.
- Deploy and manage ESXi server (Hosted PBX, FTP, SNMP servers), greatly reducing the cost (hardware and IT time) of deploying new systems.
Lewis Marketing Corp / Western Debt Solutions / Kramer & Kaslow - IT Consultant (August 2009 - Feburary 2010)
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Reason for leaving: Owner asked me to destroy another client's property, line was drawn at obvious illegal business practices.
Job Description:
Hired on for basic IT support, quickly evolved into providing computer software programming and network consulting to help streamline the sales process and increase worker productivity.
- Provided support for VOIP phone systems.
- Responsible for business critical IT infrastructure.
- Implementation of ESXi for low-cost warm-backup setup and easy server migration, deployment and backup.
- Customizations to the open source CRM SugarCRM, including reports, tracking, and work flow changes.
- Live status monitoring system for VOIP phone system (on call/talk time).
- Live status updates for missed calls through CallSource (management notified via e-mail as soon as a call is missed) via a C# service.
- Integration of SugarCRM with Certified Financial Protection Group's custom software - Hopetool. No APIs provided so all integration was done via emulating user input.
Papa John's San Diego, LLC - Assistant Manager (2007 - August 2009)
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Reason for leaving: Want to get back into IT again once school schedule allowed for less flexible work hours.
Job Description:
Started as a driver in 2007 as a good college job. Eventually took up management as per General Manager's recommendation.
- Responsible for entire store's operations and to create a motivated, efficient and law abiding work environment.
- Create and deploy local marketing solutions.
- Optimize current and develop new systems for tracking store functions.
- Handled nearly all customer complaints for Encinitas, helping it have some of the most loyal customers in the company.
- Provided store level technical support for point of sale system (printers, modems, Fedora Core 5 server, terminal clients and solutions for software bugs).
Guajome Park Academy - College Intern (2004 - 2007)
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Reason for leaving: Needed more flexible hours for college schedule, pay was not up to work performed, performance review was stalled for over a year (6 month performance review schedule).
Job Description:
Hired on in 2004 when a prototype for software to manage the on-site Wellness Center was presented to school administration. Provided primary technical support for Wellness Center and surrounding classrooms. Provided on-call support for all of campus to help decrease the high turnover times of jobs given to main campus technical staff. Quit before last two projects were finalized.
- Managed Windows 2000/2003 Servers and Clients.
- Maintained small Microsoft Windows network of two physical servers, two virtual servers, and 20 machines, all managed through Active Directory and group policies.
- Built low-cost custom build servers specific to school's needs saving hundreds of dollars per build.
- Provided learning tools for students.
- Supervised beginning of technology course.
- Created and manage streaming media server for internal GPA music over new A/V system using Slimbox technology.
- Programmed and deployed Wellness Center website.
- Programmed internal Wellness Center database application to keep track of employees and clients (students, parents and staff), desktop application (VB6) ported to web based application (ASP).
- Prototyped .NET site to be integrated with school's records system to provide useful tools for parents, teachers and students.
- Proposed Terminal Services solution to rising costs of building and maintaining stand alone machines with a proposed savings of at least $500 per desktop machine (server costs included, savings for lower maintainence and power requirements not included).
Guajome Park Academy - Student voluntary work (1998 - 2004)
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Job Description:
Provided technical support during lunch, after class, and during Technology class.
- Provided technical support for staff and students.
- Provided technological problem solving solutions.
- Created graphics and 3D models during construction of new school.
- Set up all technology for streaming internet radio news program using Windows Media Encoder.
Systems Proficiency
Operating Systems
Windows: Server 2000, Server 2003, 2000, XP, Vista.
Linux: Fedora, Ubuntu, Debian, SuSE.
Apple: OSX.
Computer Languages
C, C++, C#, Visual Basic 6, Visual Basic .NET, ASP 6.0, ASP .NET, PHP, Assembly, Java, Javascript, SQL (MySQL + T-SQL), HTML, LUA, Python.
Software Experience
3D Studio Max, Apache, Microsoft IIS Services, Micrsoft Office, Microsoft Sharepoint, Microsoft Visual Studio, Samba File Services, Squid Proxy Services.
Education
Palomar College (2005 - 2009)
Computer Science Certificate (2008)
Computer Science AA (2009)
Guajome Park Academy (1998-2005)
High School Diploma (2005)